Tugas Pertemuan 7 PBO

Nama  : Moh. Rizky Rahmadian Makkani

NRP    : 5025231035

Kelas : PBO A

Tugas Pertemuan 7 : PBO

Code Main.java :

public class Main {
    public static void main(String[] args) {
        SupportSystem supportSystem = new SupportSystem();

        supportSystem.start();
    }
}

Code SupportSystem.java :

public class SupportSystem {
    private InputReader reader;
    private Responder responder;

    public SupportSystem() {
        reader = new InputReader();
        responder = new Responder();
    }

    public void start() {
        System.out.println("Welcome to NigTech Support. Hello! How can I assist you today?");
        System.out.println("Please type \"bye\" to exit.");

        while (true) {
            System.out.print("> ");
            String input = reader.getInput();
            if (input.equalsIgnoreCase("bye")) {
                break;
            }

            String response = responder.generateResponse(input);
            System.out.println(response);
        }

        System.out.println("Thank you for your patience. I’ve escalated your issue, and you’ll hear back from us shortly.");
    }
}

Code InputReader.java :

import java.util.Scanner;

public class InputReader {
    private Scanner scanner;

    public InputReader() {
        scanner = new Scanner(System.in);
    }

    public String getInput() {
        return scanner.nextLine();
    }
}

Code Responder.java :

import java.util.HashMap;
import java.util.Map;

public class Responder {
    private Map<String, String> responses;

    public Responder() {
        responses = new HashMap<>();
        responses.put("update",
                "Good news! The update is now available. Please try the update, and let us know if you encounter any issues.");
        responses.put("solution",
                "This issue requires expertise from our technical team. They’re working on a solution, and we’ll keep you informed on any progress.");
        responses.put("error",
                "We apologize for the inconvenience. It looks like an error has occurred. Could you please provide more details or a screenshot? This will help us identify the issue faster.");
    }

    public String generateResponse(String input) {
        for (String keyword : responses.keySet()) {
            if (input.toLowerCase().contains(keyword)) {
                return responses.get(keyword);
            }
        }
        return "We appreciate you contacting us. Could you clarify your request or describe the issue you’re experiencing? This will help us direct you to the right support or solution.";
    }
}

Output :